The NHS Friends and Family test has been designed for patients to provide feedback on the care and treatment that they receive within their GP or Hospital service. It provides an opportunity for you as a patient to suggest how we many begin to make improvements within our surgery. The feedback is vital in transforming NHS services and helps us to make improvements in the quality and care we provide.
For more information please see the short film below.
Since The Friends and Family test was launched in April 2013, there has been 10 million pieces of feedback, making it the biggest source of patient opinion in the world. Feedback has shown that at least nine out of ten patients would recommend their GP surgery. The test is also useful for identifying areas where improvements can be made helping to increase the care and treatment we provide to all our patients. To help us improve the level of quality and care we provide please feel free to fill out a Friends and Family Test at your earliest convenience.
The Friends and Family test is accessible via the website, on both check in screens at the Shady Lane surgery as well as paper copies within both surgeries main reception.